Terms of service


1. About NARROWAY and acceptance of terms

This website is operated by the NARROWAY team. By visiting our site and/or purchasing from our online clothing store, you agree to be bound by these Terms of Service and any other policies we link to on our site. If you do not agree to all of these terms, you must not use the NARROWAY website or services. We may update these terms from time to time by posting a new version on this page, and your continued use of the site means you accept the changes. Our store is hosted on Shopify, which provides the e‑commerce platform we use to sell our products to you. 

2. Using our online store

By using the NARROWAY site, you confirm you are at least the age of majority in your country (or you have consent from a parent/guardian for any minor dependants using the site). You agree not to use our site or products for any illegal or unauthorised purpose and not to transmit viruses, malware, or harmful code. Any breach of these Terms may result in immediate termination or suspension of your access to our services.

We may refuse service, cancel orders, or limit quantities at our discretion, including where we suspect orders are made by resellers or distributors rather than individual customers.

3. Information on the site

Content on the NARROWAY website is provided for general information only and may not always be complete, accurate, or up to date. You rely on this information at your own risk and should check other reliable sources before making decisions based solely on our site. We may change or update content at any time without obligation to update every item of information.

4. Products, pricing and availability

Our clothing and related products are mainly available online and may be available in limited quantities. All product descriptions, prices, and availability are subject to change at any time without notice. We try to display colours and images of NARROWAY garments as accurately as possible, but we cannot guarantee your device’s screen will show colours exactly.

We reserve the right to limit sales of our products to any person, region, or jurisdiction and to discontinue any product at any time. We do not guarantee that any product, service, or content will meet your expectations or that any errors will be corrected.

5. Orders, billing and account details

We may limit or cancel orders at our discretion, including those that seem to be placed by dealers, resellers, or distributors. If we change or cancel an order, we may try to notify you using the contact details you provided at checkout.

You agree to provide current, complete, and accurate purchase and account information for all orders placed at NARROWAY, and to promptly update your details (such as email address and payment information) so we can complete your transactions and contact you if needed. For more information on returns and refunds, please see our Refund Policy (linked on our site).

6. Third‑party tools and links

We may provide access to third‑party tools (for example, integrations or apps) that we do not monitor, control, or endorse. You use any such tools entirely at your own risk and should review the relevant third party’s terms before use.

Our site may also contain links to third‑party websites or content not operated by NARROWAY. We are not responsible for the content, accuracy, products, services, or practices of any third‑party sites and are not liable for any loss or damage arising from your use of them. Complaints or questions about third‑party products should be directed to the third party.

7. User content, reviews and feedback

If you send us ideas, comments, reviews, or other submissions (for example, by email, online forms, or social media), you agree that NARROWAY may use, edit, copy, publish, and distribute that content in any medium at any time, without obligation to keep it confidential, to pay you, or to respond. We may, but do not have to, monitor, edit, or remove content that we consider unlawful, offensive, or in breach of these Terms or anyone’s rights.

You are responsible for ensuring that anything you post or submit does not infringe copyright, trademark, privacy, or other rights, and does not include unlawful, abusive, obscene, or harmful material or malware. You must not use a false email address or mislead us or others about the origin of any content.

8. Personal information and privacy

Any personal information you submit through the NARROWAY store is handled in line with our Privacy Policy, which explains what we collect, how we use it, and your rights. Please read our Privacy Policy carefully as it forms part of these Terms.

9. Errors and changes

Sometimes there may be errors, inaccuracies, or omissions in information on the NARROWAY site, including product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct these and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you submit an order).

We have no obligation to update information on the site except where required by law, and a specific “updated” date does not mean all information has been changed.

10. Prohibited uses

In addition to other restrictions in these Terms, you must not use the NARROWAY site or its content to:

  • Break any laws or regulations

  • Infringe our intellectual property or that of others

  • Harass, abuse, or discriminate against others

  • Submit false or misleading information

  • Upload viruses or malicious code

  • Collect or track the personal information of others

  • Spam, phish, crawl, or scrape the site

  • Use the site for any obscene, immoral, or harmful purpose

  • Interfere with or bypass our security features

We may suspend or end your access to the site if you breach any of these rules.

11. Warranties and liability

The NARROWAY site, services, and products are provided on an “as is” and “as available” basis, without any guarantees or warranties except where required by law. To the fullest extent permitted by law, we exclude all implied warranties, including merchantability and fitness for a particular purpose.

NARROWAY and our directors, employees, and partners will not be liable for any indirect, incidental, special, or consequential damages (such as lost profits, revenue, or data) arising from your use of our site, services, or products, except to the extent such limits are not allowed by applicable law. In jurisdictions where certain exclusions are not allowed, our liability will be limited to the maximum extent permitted by law.

12. Indemnity, severability and termination

You agree to indemnify and hold NARROWAY and our affiliates, staff, and partners harmless from any claims or demands (including reasonable legal fees) arising from your breach of these Terms or your violation of any law or third‑party rights.

If any part of these Terms is found to be unlawful or unenforceable, that part will be enforced to the maximum extent allowed and the rest will remain in full force. These Terms stay in effect until ended by you or NARROWAY; we may terminate your access if we believe you have not complied with them, and you remain responsible for any amounts due up to the termination date.

13. Governing law and changes to these Terms

These Terms of Service and any separate agreements under which we provide you services are governed by the laws of the United Kingdom. You can always view the latest version of these Terms on this page. We may update them at any time by posting a revised version here, and your continued use of the NARROWAY site after changes are posted will mean you accept the updated Terms.sprintlaw.co+1

14. Contact us

Questions about these Terms of Service can be sent via the contact form or email address provided on the NARROWAY website’s Contact page.